Senior Customer Success Manager

ClickTime

37d • Remote

About The Position

ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day. You'll own a set of our most strategic accounts — building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes. As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.

Requirements

• Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
• Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
• Experience owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
• Experience and enthusiasm working in an AI-enabled environment, adapting to evolving tools and processes

Nice To Haves

• Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus

Responsibilities

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
• Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
• Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows

Benefits

• ClickTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees