Senior Customer Success Manager

Tenable, Inc.•Columbia, MD

11d•$39 - $52•Hybrid

About The Position

As a member of Tenable’s Customer Success team, the Senior Customer Success Manager is responsible for renewing and expanding revenue within existing Enterprise-segment customer accounts. The role cultivates relationships with key stakeholders, supports customer onboarding and adoption, and maintains satisfaction through strategic reviews and ongoing value-added communication. It partners with Territory Managers, Sales Engineers, Support, Product, and Marketing to maintain customer health, identify expansion opportunities, and represent the voice of the customer. The position may require some travel and includes other duties management deems necessary.

Requirements

BA/BS degree.
At least 8 years of sales experience focused on renewing or growing existing business.
Experience selling on-demand, SaaS, or subscription-based solutions.
Ability to adapt, overcome objections, and learn complex solutions.
Strong time-management skills.
Documented track record of achieving monthly, quarterly, and annual target metrics.
Exceptional oral and written communication skills.
Ability to multitask and manage multiple priorities in a fast-paced, customer-focused environment.
Cybersecurity industry experience.
Working knowledge of Google Suite applications and Salesforce.
Detail-oriented, with excellent follow-up.
Ability to sit and work at a computer for extended periods.

Responsibilities

Cultivate and maintain strong relationships with key stakeholders in Enterprise accounts.
Renew and expand revenue within an assigned customer base.
Forecast and achieve quarterly and annual revenue targets.
Manage high-value accounts in the Enterprise segment.
Conduct strategic account reviews to assess customer goals and align Tenable solutions accordingly.
Conduct one-on-one and group sales presentations.
Lead client onboarding and assist with customer adoption.
Maintain customer satisfaction through consistent, value-added communications and meetings.
Collaborate with Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities.
Proactively address challenges and work toward solutions that enhance customer satisfaction.
Act as an internal liaison with Support, Product, and Marketing, representing the voice of the customer.
Create expansion opportunities through in-depth conversations and relationship building.
Perform other duties and responsibilities that management may deem necessary.