Senior Customer Success Manager

Tenable•Columbia, MD

11d

About The Position

As a member of Tenable’s Customer Success team, the Senior Customer Success Manager is responsible for renewing and expanding revenue from existing customers in the Enterprise segment. The role builds and maintains relationships with key account stakeholders, supports onboarding and product adoption, and works to maintain customer satisfaction through value-added communication and meetings. It collaborates with Territory Managers, Sales Engineers, Support, Product, and Marketing to maintain customer health, identify expansion opportunities, and represent the voice of the customer. The position also conducts account reviews and sales presentations, manages revenue forecasts and targets, and proactively works to resolve customer challenges. Some travel may be required.

Requirements

BA/BS degree.
At least 8 years of sales experience focused on renewals or growing existing business.
Experience selling on-demand, SaaS, or subscription-based solutions.
Ability to adapt, overcome objections, and learn complex solutions.
Strong time-management skills.
Consistent, documented track record of achieving monthly, quarterly, and annual target metrics.
Exceptional oral and written communication skills.
Ability to multitask and manage multiple priorities in a fast-paced, customer-focused environment.
Experience in the cybersecurity industry.
Working knowledge of Google Suite applications and Salesforce.
Detail-oriented with excellent follow-up.
Ability to sit and work at a computer for extended periods.

Responsibilities

Cultivate and maintain strong relationships with key stakeholders in Enterprise accounts.
Renew and expand revenue within the assigned customer base.
Forecast and achieve quarterly and annual revenue targets.
Manage high-value accounts in the Enterprise segment.
Conduct strategic account reviews to assess customer goals and align Tenable solutions accordingly.
Conduct one-on-one and group sales presentations.
Lead client onboarding and assist with adoption.
Maintain client satisfaction through consistent, value-added communications and meetings.
Collaborate with Territory Managers and Sales Engineers to maintain customer health and drive expansion opportunities.
Proactively address challenges and pursue solutions that enhance customer satisfaction.
Serve as an internal liaison with Support, Product, and Marketing and act as the voice of the customer.
Create expansion opportunities through in-depth conversations and relationship building.
Perform other duties and responsibilities that management may deem necessary.