Senior Customer Success Manager

Adobe•San Jose, CA

7d•$135,200 - $234,150•Remote

About The Position

We're looking for a Senior Creative Cloud Customer Success Manager to join our Digital Media team. You'll work directly with enterprise customers to drive adoption and value realization across Adobe's Creative Cloud portfolio, build trusted advisor relationships with key customer collaborators, and deliver presentations that generate excitement and interest from power users to the C-suite.

Requirements

5+ years in customer success, sales, or solutions consulting, ideally in creative or technology industries
Track record of hitting customer success metrics or sales quota, and navigating complex customer challenges to resolution
A creative mentality, whether thats through creative expression or a sense of curiosity and desire to improve products, processes, or experiences
Bachelor's degree or equivalent experience

Nice To Haves

Familiarity with creative software — Creative Cloud, Canva, Figma, or similar — is a plus

Responsibilities

Own the customer relationship end-to-end, with accountability for activation, adoption, engagement, expansion, and health scores
Guide customers through implementation and onboarding, ensuring they hit their goals and get maximum value from the product
Position Adobe's full Creative Cloud portfolio — core creative applications, Firefly, Frame.io, and Adobe Express — in ways that connect directly to customer goals and business outcomes
Maintain deep product expertise and serve as a trusted advisor, including through executive presentations and point-of-view documents
Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to drive successful launches, identify growth opportunities, and expand accounts
Identify accounts with deployment risk and collaborate across the sales team to build and implement remediation plans
Capture customer feedback, identify trends, and surface actionable insights to product and marketing teams