Senior Customer Success Manager - NYC

Planhat • New York, NY

1d • Onsite

About The Position

Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat. Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform. When our clients are successful, so are we. In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.

Requirements

• Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
• Demonstrated success in managing a portfolio of Enterprise customers
• Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves.

Responsibilities

• Understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform.
• Elicit the aims and pain points of global revenue leaders.
• Help open people’s eyes to new possibilities.
• Consistently drive high-value outcomes using Planhat.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees