Senior Customer Success Manager
About The Position
Adobe helps people change the world through digital experiences. We give everyone — from emerging artists to global brands — the tools to design and deliver memorable digital experiences. We care about helping people create beautiful images, videos, and apps, and we're reshaping how companies connect with customers across every screen. In this role, you'll support a defined portfolio of customers as their trusted partner, helping them adopt Adobe solutions, realize value, renew, and grow. You'll learn each customer's business goals, industry, and success metrics, then align Adobe solutions to create measurable impact. This is a consultative role that calls for thoughtful collaboration, clear communication with senior customers, and experience working across teams. You'll care for the customer relationship after the initial sale and help customers reach the outcomes they're hoping for, while spotting opportunities to deepen Adobe's partnership over time.
Requirements
- A Bachelor's degree or equivalent experience
- Around 10 years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role in SaaS or technology (we welcome applications from candidates with adjacent backgrounds, too)
- Experience caring for a portfolio of accounts, including retention and growth
- Comfort engaging with senior stakeholders and building credibility over time
- A track record of developing account strategies that connect solutions to business outcomes
- Experience hosting business reviews and presenting to leadership audiences
- Analytical comfort with customer usage data, adoption trends, and performance metrics
- Thoughtful communication, presentation, and interpersonal skills
- The ability to juggle several customer relationships at once and prioritize well
- A curious, ownership-minded approach and genuine care for customer experience
Nice To Haves
- Familiarity with digital marketing, digital media, data platforms, content management, or customer journey solutions is welcome, though not required
Responsibilities
- Care for the post-sale relationship across a defined portfolio of customers, supporting long-term retention and growth
- Create and carry out tailored success plans that connect to each customer's goals and measurable business outcomes
- Build genuine, multi-threaded relationships across business and technical stakeholders, including executive sponsors
- Host strategic business reviews (QBRs/EBRs) to share value realized, review progress against goals, and agree on what's next
- Encourage product adoption and value realization by spotting gaps, sharing best practices, and aligning solutions to evolving customer needs
- Watch customer health, usage trends, and engagement signals so you can address challenges early
- Partner with Sales on account planning, renewals, and expansion, contributing to forecasting and longer-term growth plans
- Share the voice of the customer internally, bringing feedback to Product, Support, and Marketing to improve the customer experience
- Work through complex customer environments, bringing multiple stakeholders together around shared goals
Benefits
- comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
