Senior Customer Success Manager, Public Sector

findhelp•Nashville, TN

150d•Onsite

About The Position

The Senior Customer Success Manager for the Public Sector leads strategic direction and account health for Findhelp’s highest-profile, large-scale government clients, including statewide agencies, major health plans, and enterprise public health systems. The role connects executive policy objectives with day-to-day program execution and builds trusted partnerships with agency directors, C-suite executives, and policy leaders to help ensure Findhelp’s technology delivers measurable social determinants of health (SDoH) outcomes, satisfies regulatory mandates, and expands cross-agency collaboration. The position navigates complex public sector governance, leads technical and policy-level escalations, and uses advanced data analytics to safeguard high-value contract renewals. The role owns the post-award customer lifecycle for complex accounts and partners with Sales, Legal, and Implementation teams on governance, privacy, and compliance requirements. It develops executive governance reviews, scalable program expansion strategies, and cross-system workflows, while advocating internally for public sector requirements with Product and R&D teams. The position requires five days in the office, and candidates must be located in Nashville, Tennessee.

Requirements

At least 7 years of experience in Enterprise Customer Success, GovTech Consulting, or Strategic Account Management, managing large-scale public sector or healthcare portfolios.
Ability to build consensus, present to C-suite executives and appointed officials, and navigate complex political public sector environments.
Expert command of Vitally, HubSpot, and generative AI tools for predictive health scoring, account insights, and churn-risk mitigation.
Skill in translating complex policy and agency requirements into technical specifications for engineering and product teams.
Candidates must be located in Nashville, Tennessee.
Ability to work in the office five days per week.

Nice To Haves

In-depth understanding of government procurement cycles, inter-agency data sharing, healthcare interoperability tools such as Availity and EHR integrations, and state and federal SDoH funding mechanisms.
An assertive, mission-driven problem solver who thrives in fast-paced, ambiguous regulatory environments and excels at driving social impact through technology.

Responsibilities

Manage executive-level relationships across high-revenue public sector accounts, serving as a trusted advisor to agency directors, cabinet officials, and health system leadership.
Design and deliver executive governance reviews that connect platform analytics to policy goals, legislative mandates, and measurable clinical or financial outcomes.
Own the post-award customer lifecycle for complex accounts, working with Sales, Legal, and Implementation teams on governance, privacy, and compliance requirements.
Develop scalable best-practice blueprints and inter-agency mobilization strategies to expand usage across government divisions, regional districts, and partner networks.
Use customer success platforms, HubSpot, and generative AI to model account risk, automate engagement strategies, and leverage interoperability ecosystems such as Availity and EHRs for cross-system workflows.
Advocate internally for public sector requirements by translating regulatory, Section 508 accessibility, and technical needs to Product and R&D teams.
Navigate high-stakes customer escalations.

Benefits

401(k) and equity grants
Free food and onsite gym at the Austin headquarters
Paid parental leave
Competitive PTO and 10 paid holidays
Comprehensive medical, dental, and vision insurance with 100% company-paid coverage for employee-only coverage
Dog-friendly office at the Austin headquarters
24/7 access to telemedicine and counseling
Book Purchasing Program
Leadership Development Training
Paid volunteering time