Senior Customer Success Manager (USA)

Filigran

1d • Remote

About The Position

Filigran is seeking a Senior Customer Success Manager to join their Customer Success Team and support customers in the Americas. This remote role, based in the United States, is crucial for ensuring user success and satisfaction throughout their experience with Filigran. The position involves close collaboration with support, engineering, and product teams to align technical delivery with business objectives, acting as a trusted advisor to customers.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
• Based in the United States with experience supporting national and regional customers
• Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
• Excellent communication skills
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics
• Fluency in English

Nice To Haves

• Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus

Responsibilities

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
• Build strong, proactive relationships with customers in the Americas
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

Benefits

• Competitive pay + equity
• Remote-first, flexible, and balanced work
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed