Senior Customer Success Manager

Spins • Chicago, IL

2d • Hybrid

About The Position

Senior Customer Success Managers guide Datasembly clients from onboarding through renewal and expansion. In this role, you will partner with customers to ensure Datasembly data and software support their business goals.

Requirements

• 5-10 years of proven customer success experience.
• This role requires experience with the growth, development, and retention of key customer accounts
• Ability to manage the customer lifecycle to proactively encourage ongoing customer satisfaction, retention, and expansion
• Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred
• Excellent communication, teamwork mentality, and interpersonal skills,
• The Sr CSM will work as part of the Customer Success team to develop strategies for scale and growth
• Skilled at building relationships with key decision makers within customer accounts
• Ability to thrive in a hyper-growth, fast-moving environment
• Applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future
• Applicants must be authorized to work for any US employer.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Serve as the primary point of contact and strategic advisor for assigned strategic CPG, Retailer, and/or Partner accounts from onboarding through renewal and expansion.
• Proactively identify customer needs and drive effective communication through cross-functional partnership with Solutions Engineering, Product, and internal leadership.
• Manage business reviews, customer success plans, strategic executive conversations, and relationship expansion across the customer’s organization.

Benefits

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed