Senior Customer Success Manager

GenLogs • Washington, DC

6d

About The Position

The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.

Requirements

• Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
• 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
• Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
• Demonstrated success driving customer retention, expansion, and executive-level relationships.
• Strong experience with account planning, executive presentations, and business reviews.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to influence cross-functional teams and operate in fast-paced environments.
• B2B SaaS experience required.

Nice To Haves

• Transportation/logistics or commercial auto insurance experience preferred.

Responsibilities

• Own and manage a portfolio of strategic Enterprise customers.
• Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
• Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
• Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
• Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
• Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
• Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.

Benefits

• Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
• Employer contribution towards premiums of optional higher-end plans
• Unlimited PTO
• Sick leave
• Company holidays (GenLogs observes all federal US Government holidays)
• Flexible leave for caregiving and medical needs
• Paid parental leave
• Budget availability for approved professional development courses, certifications, and training
• 100% travel reimbursement for all approved company travel and spending
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed