Senior Customer Success Manager

RevenueCat

36d • $180,000 - $180,000 • Remote

About The Position

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.
We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.
This isn’t your typical customer success role. Customers and RevenueCats (people that work here) generally love the clear alignment of incentives we’ve achieved by pricing based on how much money a customer makes: Across the entire organization, we’re uniquely motivated to help our users make more money.
This alignment of incentives creates a unique customer success motion: We want customers to successfully implement and adopt RevenueCat, but after that we aim to act as growth advisors to help them grow their business. This involves: Being familiar with or willing to become an expert in app growth strategies, Analyzing the customer’s data and providing perspective, Proposing tactics to customers that are actionable and developing educational collateral such as live workshops and written guides.

Requirements

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain.
• 4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting.
• Ability to manage and nurture customer relationships.
• Experience in analyzing customer data to provide insights and measure success.
• Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all.
• Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones.
• Deep desire to understand customer needs and an ability to turn those needs into action.
• Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable.
• Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place.
• Comfortable with an asynchronous environment and using a lot of Google Docs, Zoom, Slack, and Linear.

Responsibilities

• Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat.
• Provide customers with a flow of insights and tactics that have the potential to help them grow their business.
• Gain understanding of RevenueCat’s use cases, its customers, and the broader ecosystem in which we operate.
• Meet with people across Marketing, Sales, Product, and Customer Success to build understanding of internal processes and dynamics.
• Sit in on customer calls, ranging from implementation calls to more strategic EBRs or workshops.
• Present your “first ship”, a RevenueCat onboarding tradition where you create and share something meaningful with the rest of the team based on your first two weeks in the role.
• Conduct initial meetings with a handful of customers to introduce yourself and discuss their needs and goals.
• Manage your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’ (new customers who will need to implement and adopt RevenueCat from scratch).
• Track and report on key success metrics to measure progress and impact.
• Work with internal app growth experts, as well as external consultants to deepen your understanding of revenue growth practices.
• Refine your ability to spot, distill, and share actionable insights based on customer meetings, RevenueCat data, and industry developments.
• Work directly with the Product team to build and maintain awareness of customer needs in product development and direction.
• Contribute significantly to the sold customer NPS and Net Revenue Retention through successful relationship-building and collaboration.
• Help dozens of customers make more money.

Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
• 10-year window to exercise vested equity options
• Fully remote and flexible work environment
• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
• $2,000 USD for workspace setup
• $1,000 USD annual stipend for continuous learning

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed