Senior Customer Success Manager SSE - HPE Networking

Hewlett Packard Enterprise • All, CO

6d • Remote

About The Position

Hewlett Packard Enterprise (HPE) is seeking a Senior Customer Success Manager (SSE) to play a critical role in assuring timely customer deployment and utilization, best practices, and overall satisfaction with HPE's SSE Atmos offerings. This role is designated as ‘Remote/Teleworker’, meaning the individual will primarily work from home. HPE is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud. The Customer Success Managers are key in connecting with customers, understanding their needs, and ensuring they receive the best service and support. The ideal candidate is energetic, passionate, empathetic, and desires to make a real impact on the success of the HPE SSE business. They enjoy forging new relationships and winning over colleagues, customers, and business partners alike with personable, yet professional, communication skills. A good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners is essential.

Requirements

• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
• Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access and cloud.
• Strong empathy for customers AND passion for customer success.
• Excellent communication and presentation skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio.
• Experience with CSM tools.
• Account Relationship management.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.
• Occasional travel.

Responsibilities

• Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.
• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Advocate for innovation and early adoption of cloud technologies.
• Work with Technical Support to help resolve customer issues, as required.
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience.
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE.
• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Ensure customers receive consistent experience throughout the lifecycle of doing business with HPE.
• Identify expansion opportunities for Sales to drive account growth.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: Investment in career growth with specific programs catered to helping you reach any career goals.
• Unconditional Inclusion: Unconditionally inclusive in the way we work and celebrate individual uniqueness. Flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior