Senior Customer Success Manager, Financial Services

AlphaSense • New York, NY

6h

About The Position

AlphaSense is seeking a Senior Customer Success Manager for the Financial Services sector. This role is crucial for ensuring that sophisticated companies leverage AlphaSense's AI-driven market intelligence and search capabilities to make informed decisions. The platform provides insights from a vast array of content, including equity research, company filings, expert calls, and more. The recent acquisition of Tegus further enhances AlphaSense's mission to empower professionals with AI-driven market intelligence. The platform is utilized by over 6,000 enterprise clients, including a significant portion of the S&P 500. AlphaSense, founded in 2011 and headquartered in New York City, has a global presence with over 2,000 employees and offices worldwide.

Requirements

• Experience in customer success or account management within the financial services industry.
• Proficiency in leveraging AI-driven market intelligence and search tools.
• Understanding of equity research, company filings, and other financial content sources.
• Ability to drive adoption and value realization for enterprise clients.
• Strong communication and interpersonal skills to engage with a diverse client base.

Responsibilities

• Ensure sophisticated companies effectively utilize AlphaSense's AI-driven market intelligence and search capabilities.
• Deliver insights from a comprehensive content universe including equity research, company filings, event transcripts, expert calls, news, and trade journals.
• Support the integration and adoption of AlphaSense and Tegus platforms following the 2024 acquisition.
• Drive growth, innovation, and content expansion by leveraging complementary product and content capabilities.
• Empower professionals to make smarter decisions through AI-driven market intelligence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed