Senior Customer Success Manager, Enterprise

Loopio Inc.•Toronto, ON

3d•CA$100,720 - CA$125,000•Remote

About The Position

Loopio is seeking a relationship-focused, data-oriented Senior Customer Success Manager, Enterprise to join their Customer Success team. This role involves managing individual accounts, collaborating on initiatives to advance the CS Team, and contributing to a rapidly growing company with opportunities for career acceleration. This is an existing vacancy on the team.

Requirements

Impeccable written and oral communication skills.
Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients.
Extremely analytical; you leverage data in all of your decision making.
Highly organized.
Results oriented; you always have your next goal in mind, and a plan to get there.
At least 3 years of Account Management, Customer Success or similar experience.

Nice To Haves

Experience in a SaaS company is a plus.
Experience writing sales proposals or responding to RFPs is a huge plus.

Responsibilities

Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings.
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase.
Partner with customers to develop meaningful plans that feed their long term goals.
Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates.
Manage key metrics that feed into team based goals around retention, growth, and advocacy.
Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities.
Execute Loopio training sessions and webinars through online demonstrations.
Measure and action on engagement data through our Customer Health Score framework.
Work with the Product Teams to champion customer insights and stories.
Share Customer Success stories through case studies, blog posts, and internal communication.
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience.

Benefits

Ongoing feedback and regular 1-on-1s.
Opportunity to elevate craft and explore creativity.
Dedicated professional mastery allowance for learning support.
Wide range of health and wellness benefits to support physical and mental well-being, starting day 1.
MacBook laptop.
Monthly phone and internet subsidy.
Work-from-home budget.
Supportive culture with opportunities for connections in a remote-first environment.
Participation in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations.
Four active Employee Resource Groups.
Award-winning workplace.