Senior Customer Success Manager, Enterprise

Loopio Inc. • Toronto, ON

50d • Remote

About The Position

Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?
Note: This is an existing vacancy on the team

Requirements

• Impeccable written and oral communication skills; you’re talking to our customers, after all!
• Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
• Extremely analytical; you leverage data in all of your decision making
• Highly organized; your calendar reminders have calendar reminders
• Results oriented; you always have your next goal in mind, and a plan to get there
• At least 3 years of Account Management, Customer Success or similar experience

Nice To Haves

• Experience in a SaaS company is a plus
• Experience writing sales proposals or responding to RFPs is a huge plus

Responsibilities

• Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
• Partner with customers to develop meaningful plans that feed their long term goals
• Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
• Manage key metrics that feed into team based goals around retention, growth, and advocacy
• Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
• Execute Loopio training sessions and webinars through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
• You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
• We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.
• We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
• You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
• Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.
• You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed