Senior Customer Success Manager, Consumables-Household Goods
About The Position
This role can be located in one of our approved corporate locations in Seattle, WA or New York, NY. Lead transformational growth for retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager, where you'll drive the growth strategy for vendor accounts through operational excellence and strategic planning. With a strong understanding and ownership of the P&L, advanced analytical skills and proven negotiation capabilities, you’ll deliver data driven recommendations to optimize vendor performance and maximize mutual growth on Amazon. In this role, you'll manage the complete product lifecycle, ensuring relevant selection, and implementing strategic growth strategies to enhance brand visibility and improve conversion rates. You'll also lead cross-functional initiatives, collaborating with internal teams to identify growth opportunities and drive business results. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Requirements
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in relationship management and negotiation
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience with financial analysis, P&L ownership, and vendor negotiations
Nice To Haves
- Experience with Salesforce and Tableau
- Experience managing multiple complex projects and adapting to change
- Advanced degree, certifications or equivalent experience
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- 5+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
Responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
