Senior Customer Success Manager - Agribusiness & Agricultural Capital

CeresAI

66d•Remote

About The Position

Ceres AI is transforming how large agricultural organizations and farmland investors understand what is happening in their fields and across their portfolios. Our platform connects field-level data to financial and operational decision making, helping agribusinesses improve crop performance and helping capital managers manage risk and drive portfolio value. As a Senior Customer Success Manager, you will work with some of the most sophisticated agricultural organizations in North America - from large agribusiness operators to farmland investment funds. Your role is to ensure these organizations turn Ceres AI insights into measurable outcomes: better decisions, stronger performance, and deeper long-term partnerships with Ceres.

Requirements

7+ years working with enterprise customers in agribusiness, agricultural technology, or agricultural data platforms.
Experience managing complex enterprise relationships with large agribusinesses, farmland investment groups, or agricultural financial organizations.
Strong understanding of permanent crops, horticulture, viticulture, or large-scale agricultural operations.
Proven ability to translate technical or data-driven products into operational or financial value for customers.
Based in the Western United States and able to travel to customer sites as needed.
Must be legally authorized to work in the United States.

Nice To Haves

Experience working with farmland investment funds, agricultural capital managers, or institutional agriculture investors.
Background in SaaS customer success, enterprise account management, or post-sale consulting roles.
Familiarity with agricultural analytics, remote sensing, crop intelligence, or precision agriculture platforms.
Existing network across large agribusinesses or agricultural investment organizations.
Experience working closely with enterprise sales teams on expansion and renewal strategies.

Responsibilities

Act as the primary success partner for large agribusinesses and agricultural capital management groups using Ceres AI.
Translate Ceres insights into operational and financial value across crop performance, portfolio monitoring, and risk management.
Help customers integrate Ceres data into their internal decision workflows, reporting processes, and operational reviews.
Build trusted relationships with senior stakeholders including farm managers, agronomy leaders, COOs, investment professionals, and asset managers.
Facilitate executive business reviews that demonstrate measurable impact and identify new opportunities for expansion.
Guide customers through onboarding, training, and implementation of Ceres AI across their organizations.
Monitor adoption, usage, and outcomes to ensure customers consistently receive value from the platform.
Work closely with enterprise sales leaders to support expansion opportunities and renewals within strategic accounts.
Provide structured customer feedback to product and engineering teams to help shape the evolution of the platform.
Bring insights from agribusiness operators and farmland investors back into the organization.
Help position Ceres AI as a long-term strategic partner to the agriculture ecosystem.