Senior Customer Success Manager

The Customer Success Manager at Ampla is responsible for developing strategic relationships with customers in the consumer goods industry. They will act as the key point of contact for these customers, working closely with founders and C-suite executives to maximize account revenue through cross-sell and upsell opportunities. The role involves driving customer adoption of new products and features, collecting and sharing customer feedback with the product team, and delivering key insights to the Credit & Portfolio Management team. The ideal candidate will have experience in customer success or operations, preferably in a SaaS, financial, or consumer goods company.

• Develop strategic relationships with decision makers to help define expected outcomes and ensure a solid understanding of customer goals
• Utilize internal data to provide customers with relevant industry insights to help them stay ahead of the curve in their respective industries
• Help drive customer adoption of new products and features
• Collect, document, and share customer feedback with Product team members to consistently improve our product offerings
• Work closely with sales to identify and close new upsell opportunities
• Lead success planning calls and quarterly business reviews with key external stakeholders
• Deliver key insights to Ampla’s Credit & Portfolio Management team to help them understand customer goals to better assess risk
• Analyze financial reports including balance sheets and profit & loss statements

• 6+ years experience in a customer success or operations role; preferably at a SaaS, financial or consumer goods company
• Excellent written and verbal communication skills with the ability to tailor communication to multiple audiences
• Ability to develop strategic relationships with decision makers and understand customer goals
• Utilization of internal data to provide customers with relevant industry insights
• Drive customer adoption of new products and features
• Collect, document, and share customer feedback with Product team
• Identify and close new upsell opportunities in collaboration with sales
• Lead success planning calls and quarterly business reviews with key external stakeholders
• Analyze financial reports including balance sheets and profit & loss statements

• Competitive base salary range of $125,000-$140,000
• Potential for variable performance-based bonuses
• 100% employer paid premiums for medical/dental/vision for employees
• 50% employer paid premiums for medical/dental/vision for dependents
• Paid parental leave
• Flexible PTO policy
• 401(k) retirement plan
• Equity packages
• Equal Opportunity Employer