Senior Customer Success Architect

Noma Security • New York, NY

3d

About The Position

Join Noma Security and help shape the future of AI security. Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle - from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters. We’re looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs. This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer outcomes, adoption, and value realization. You’ll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and helping customers understand where they are in their AI journey, where they need to go, and how Noma can help them get there. You’ll own the overall customer relationship and direction, partnering with Customer Operationalization Engineers and other technical resources on deployment, integrations, configuration, and troubleshooting.

Requirements

• 5+ years of experience in customer-facing cybersecurity roles such as Solutions Engineering, Solutions Architecture, Customer Success Engineering, security consulting, or strategic technical account management.
• Strong cybersecurity expertise and a solid understanding of modern AI technologies and architectures, including generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
• Ability to move comfortably between CISO-level strategy, GRC and risk discussions, business outcomes, and deep technical conversations.
• Proven ability to conduct discovery, build trusted enterprise relationships, define customer outcomes, and translate complex technology into practical solution strategies.
• Strong commercial awareness, intellectual curiosity, and experience identifying opportunities for increased adoption and customer growth.

Responsibilities

• Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
• Understand each customer’s AI environment, security program, priorities, and risks; identify new use cases and provide practical guidance on AI security and governance.
• Connect customer objectives to Noma’s capabilities, define measurable outcomes, drive adoption, and ensure customers realize and can articulate meaningful security and business value.
• Partner with Sales on account strategy, identifying new stakeholders, workloads, teams, use cases, and business units where Noma can deliver additional value.
• Coordinate Product, Research, Engineering, Security, Support, and Customer Operationalization resources while channeling customer insights back into Noma.

Benefits

• Comprehensive medical, dental, and vision coverage
• Home office setup reimbursement
• Short- and long-term disability insurance
• Life and accident insurance
• 401(k) retirement savings plan
• Unlimited paid time off (PTO) - We trust you to manage your time
• A warm, supportive, and people-first company culture
• A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
• Equity options that let you share in Noma's growth and success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed