Senior Customer Strategy and Success Specialist

Adobe•San Jose, CA

12d•$125,500 - $226,700

About The Position

Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist. In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value. Adobe Express helps teams create impactful content. It is a cloud-based solution used across businesses, schools, nonprofits, and marketing organizations. Adobe Acrobat Studio helps organizations create, edit, sign, and manage documents. It combines PDF workflows with AI-powered document intelligence. In this role, you will be directly engaged with leadership and key collaborators at some of the world’s most well-known companies, helping unlock value and fostering deep adoption of Adobe Express and Adobe Acrobat Studio throughout the organization.

Requirements

10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.
Proven track record of successfully driving adoption of productivity, document workflow, or visual communication solutions for Enterprise customers.
A blend of customer success, business development, product evangelism, and solution consulting skills with the ability to tailor engagement across executive and practitioner audiences.
Exceptional presentation and storytelling skills, capable of translating technical capabilities into clear, compelling business narratives.
Experience working within enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies.

Responsibilities

Collaborate with Enterprise customers to understand their visual communication, document workflow, and knowledge worker productivity needs.
Identify and develop opportunities for Adobe Express and Acrobat Studio to streamline document-centric and creative workflows, enhance business productivity, and drive measurable value.
Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement and consumption within customer organizations.
Build and implement customer success plans tied to measurable outcomes including MAU growth, workflow adoption, and expansion of Acrobat Studio and Express usage across business units.
Lead executive-level business reviews and adoption workshops, aligning customer goals with Adobe’s solution capabilities to deepen strategic partnerships.