Senior Customer Solutions Specialist
About The Position
Tapestry is building the digital backbone for the future of the electric grid. We are seeking a new team member to lead technical delivery of Tapestry’s products to utilities, grid operators, and energy market participants around the world. You will be responsible for taking our technology platform and making it work within the complex, data-heavy reality of our customers’ environments. Tapestry’s customer solutions engineering team is a project-focused, technical strike team. As a specialist, you are a power systems expert responsible for time-to-value. You will manage ingestion and transformation of complex grid data, resolve modeling discrepancies, and deliver fully functional products to customers.
Requirements
- 5+ years of experience in power systems engineering, with a focus on grid data, modeling, simulation, or the technical implementation of planning software.
- Proven experience delivering complex technical projects to external clients.
- Expertise in working with physical grid data (GIS), electrical grid data formats (e.g., CIM, PSS/E, CYME, DIGSILENT) and performing technical model validation.
- Ability to translate complex technical blockers into business risks for Tapestry teams.
- Strong power systems background.
- Thrive working closely with sophisticated enterprise partners.
- Understand that digital solutions for utilities are only as good as the models and data feeding them.
- Technical depth to perform hands-on modeling.
- Communication skills to translate complex engineering challenges into actionable delivery plans for both internal teams and external partners.
- Comfortable working with ambiguity.
- Outcome-oriented.
Nice To Haves
- Experience with data transformation and scripting.
- Understanding of utility datasets.
Responsibilities
- Lead product delivery & data transformation
- Deploy Tapestry products to our customers
- Train user groups on products, ensuring they move from access to adoption quickly
- Support ingestion, cleaning, and transformation of large-scale utility datasets and grid models to the Tapestry platform
- Leverage deep technical expertise to resolve complex topology errors and powerflow modeling discrepancies alongside engineering, data science, and power systems teams.
- Feed learnings from new customer onboarding back to Tapestry’s product roadmap
- Develop new playbooks for our products based on customer deployments to accelerating speed-to-impact across Tapestry
- Lead special projects that don't fit the standard deployment box
- Conduct technical screening
- Conduct technical due diligence on prospective customers and their data to assess readiness for Tapestry’s products, including evaluating the quality and completeness of grid models and utility datasets.
- Assess customer grid modeling practices and software compatibility to estimate the complexity and timeline for successful onboarding
- Identify potential modeling blockers or data gaps early in the pre-sales process to set realistic expectations for integration
- Partner with sales and business development teams to translate technical assessments into actionable project plans and business risk evaluations
- Design and execute experiments to validate new use cases or test entry into new markets
Benefits
- Competitive salary and equity
- Medical, dental, and vision coverage
- Generous PTO and flexible hybrid work model
- 401(k) with employer contribution
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
