Senior Customer Solutions Resident Architect

dbt Labs

4d • Remote

About The Position

We are seeking an experienced Senior Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.
This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

Requirements

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• Clear, concise communication skills for both technical and executive audiences
• A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization
• Willingness to travel 2–4 times per year for company-wide events

Nice To Haves

• dbt Analytics Engineering Certification
• Ability to influence technical direction and build consensus across internal and customer teams
• Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
• Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• Proven success accelerating usage, adoption, and expansion in large, complex accounts

Responsibilities

• Accelerate Customer Success Across the Lifecycle
• Support strategic pre-sales opportunities by providing technical expertise to prospects
• Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
• Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
• Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• Deliver Technical Excellence
• Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
• Build solution MVPs and guide long-term technical strategies tailored to customer needs
• Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• Collaborate Across Teams
• Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
• Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
• Champion customer success through thoughtful, transparent communication and cross-functional collaboration
• Advance Best Practices and Team Impact
• Help build out and refine this evolving function alongside the broader RA organization
• Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for:
• Home office setup
• Learning and development
• Office space
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed