Senior Customer Service Technician

BOWA•McLean, VA

4h•Onsite

About The Position

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs.

Requirements

Residential construction knowledge with a minimum of 3 years’ experience in related types of work and responsibilities
Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing
Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques
Able to complete work unsupervised, as necessary in an orderly and clean fashion
Strong communication skills, with regular client interaction
Furnish all hand tools and small power tools as necessary to complete job
Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times
Analytical ability to diagnose and develop plans for addressing residential construction problems/issues
Ability to multitask and adapt to changing priorities
Valid Driver’s License and must have reliable transportation, tardiness is not acceptable

Responsibilities

Ability to diagnose and trouble-shoot construction issues
Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)
Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary
Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary
Complete and manage remodeling punch-out, warranty work and small handyman projects
Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I)
Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II)
Ability to complete drywall and paint work as needed
Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed
Ability to read detailed plans
Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors’ schedules, communication and expectations
Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases