Senior Customer Service Specialist

PPC FLEX•Oak Creek, WI

13h

About The Position

We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team. As a Senior Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.

Requirements

Exceptional customer‑facing communication and listening skills
Action‑oriented, diplomatic, and comfortable working with urgency
Positive, patient, and team‑focused attitude
Strong problem‑solver who thrives on challenges
Ability to juggle multiple priorities in a fast‑paced manufacturing environment

Responsibilities

Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
Proactively review open orders and communicate changes before customers have to ask
Create shipping releases and manage expedited shipments when needed
Process returns, credits, samples, and pricing requests with speed and accuracy
Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)
Maintain customer data and contacts in Salesforce CRM
Capture customer insights, interactions, and trends to drive continuous improvement
Escalate and resolve system, process, or order issues—seeing them through to closure
Maintain strong product and process knowledge
Lead customer meetings focused on open orders, inventory, and service performance
Create custom reports, spreadsheets, SOPs, and training materials
Assist Sales with onboarding new customers and managing high‑level accounts
Lead or participate in special projects that improve customer service processes company‑wide