Senior Customer Service Specialist

Oracle•Kansas City, MO

5d•$39,700 - $75,600•Hybrid

About The Position

As a Senior Customer Service Specialist within Oracle Health Support, you will serve as a primary point of contact for Oracle Health clients seeking technical and application support. In this role, you will provide exceptional customer service by troubleshooting technical issues, resolving application-related problems, and triaging support requests in a fast-paced support environment. You will support both internal and external clients through phone, ticketing, and other electronic support channels while leveraging your knowledge of Oracle Health applications, clinical and operational workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client experience. Oracle Health is part of Oracle, a company that brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care, with AI embedded across its products and services to help customers turn that promise into a better future for all. Oracle is committed to growing a workforce that promotes opportunities for all with competitive benefits that support its people with flexible medical, life insurance, and retirement options. They also encourage employees to give back to their communities through volunteer programs. Oracle is committed to including people with disabilities at all stages of the employment process.

Requirements

U.S. citizenship required due to client contracts.
Position must be performed on U.S. soil.
Ability to obtain the appropriate government security clearance is required.
Strong problem-solving skills.
Strong communication skills.
Strong customer service skills.

Nice To Haves

Preferably based in one of the following locations: Orlando, FL, Kansas City, MO, Nashville, TN.

Responsibilities

Serve as a primary point of contact for Oracle Health clients seeking technical and application support.
Provide exceptional customer service by troubleshooting technical issues.
Resolve application-related problems.
Triage support requests in a fast-paced support environment.
Support both internal and external clients through phone, ticketing, and other electronic support channels.
Leverage knowledge of Oracle Health applications, clinical and operational workflows, and support methodologies.