Senior Customer Service Representative

Graybar • Chattanooga, TN

8d

About The Position

The Senior Customer Service Representative serves as a key customer contact and liaison, working to ensure customer satisfaction. The role involves ongoing interaction with customers, entering orders, handling requests, and providing timely, professional, and courteous support. The representative also supports product selection and application, sells Graybar goods and services on inbound calls, and coordinates a range of customer service requests.

Requirements

• Strong communication skills.
• A passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.
• Six or more years of experience preferred.

Nice To Haves

• A two-year or four-year degree is preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence professionally and in a timely manner, following up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage for the employee, with options for family coverage.
• Flexible Spending Accounts.
• Disability benefits at no cost to the employee.
• Profit sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid wellness day.
• Community Time Off for volunteering.
• Predictable work schedules; no weekends or nights for most roles.
• Employee recognition program.
• Educational reimbursement and career development programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED