Senior Customer Service Representative
VIXXO•Chicago, IL
•Hybrid
About The Position
The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.
Requirements
- Minimum of 1-year experience providing excellent customer service
- Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
- Experience with facilities maintenance is a plus.
Responsibilities
- Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
- Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
- Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
