Senior Customer Service Representative

Chubb • Phoenix, AZ

2d

About The Position

This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing. The Senior Customer Service Representative will deliver superior customer service through phone and online interactions with agents and customers.

Requirements

• Excellent communication skills
• Emotional intelligence
• Attention to detail
• Proficiency in using computers for processing
• High level of training and competency in policy, procedure, and systems

Nice To Haves

• Experience in property, auto, casualty and other lines of insurance.

Responsibilities

• Handle inbound calls, providing exceptional engagement, support and advocacy for customers and agents reporting a new claim or seeking information on existing claims.
• Assist customers with electronic request processing, including first notice of loss, inquiries, and policy research.
• Gather data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record via phone, email and/or chat for property, auto, casualty and other lines of insurance.
• Offer services including towing, rental car, temporary housing, coverage verification and policy detail.
• Maintain a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
• Advocate on behalf of the customer and agent to enhance the Claims experience through improvement ideas in processes, escalating concerns and recognizing opportunities to improve the customer experience.
• Demonstrate flexibility during weather or other events that may require overtime or overnight support.
• Obtain an applicable resident or designated home state adjusters license and possibly additional state licensure if not already possessed.

Benefits

• Equal employment opportunity
• Compliance with all laws and regulations pertaining to employment
• Employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
• Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.
• Prohibition of all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed