Senior Customer Service Representative

CVS Health • Indianapolis, SC

1d • $19 - $35

About The Position

The Senior Customer Service Representative serves as a primary point of contact for members, patients, providers, and third-party administrator (TPA) clients. The role handles inbound and outbound calls and email inquiries, provides claim status updates, educates providers, communicates participation information, and resolves customer concerns professionally and in a timely manner. The position is full-time, with 40 anticipated weekly hours. The pay range is $18.50–$35.29 per hour, with potential eligibility for a CVS Health bonus, commission, or short-term incentive program. The actual base pay offer depends on factors such as experience, education, and geography.

Requirements

• At least 3 years of customer service experience in healthcare or health insurance.
• At least 3 years of experience supporting members, patients, providers, or healthcare clients.
• Ability to manage multiple tasks simultaneously, including documenting customer interactions during conversations.
• Experience working in remote environments and strong technical aptitude.
• Ability to navigate multiple screens and manage several applications at once.
• Experience with Microsoft Outlook for email management and scheduling.
• High school diploma or GED.

Nice To Haves

• Knowledge of medical terminology.
• Claims processing knowledge.
• Ability to effectively manage a high volume of phone and email interactions.
• Previous experience in a call center or healthcare customer service environment.

Responsibilities

• Handle inbound and outbound calls.
• Respond to email inquiries.
• Provide claim status updates.
• Educate providers.
• Communicate participation information.
• Resolve customer concerns professionally and in a timely manner.
• Document customer interactions while actively engaged in conversations.
• Manage multiple tasks and applications simultaneously.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED