Senior Customer Service Representative (B-shift M-F 2PM-10:30PM)

DSV • Fort Wayne, IN

1d • Onsite

About The Position

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.

For this position, the expected base pay range is $24.00 – $24.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Requirements

• Proficient with Windows OS, Word, and Excel
• Must be able to type 45 WPM
• Good interpersonal skills required
• High school diploma or equivalent required
• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests

Nice To Haves

• 3-6 years of experience

Responsibilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Benefits

• Eligibility, coverage options, and plan details are available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED