Senior Customer Service Representative
S3C DBA Falcone Crawl Space•Charlotte, NC
•Onsite
About The Position
Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and assisting customers with any issues they may have. In this role, you will be responsible for scheduling appointments, managing client relationships, and providing support to the customer service team.
Requirements
- Minimum of 3 years of customer service experience
- Proficiency in Microsoft Office applications
- Excellent communication skills and a pleasant speaking voice
Nice To Haves
- Previous experience in a service-oriented industry preferred
- Strong organizational skills and ability to prioritize tasks effectively
- Positive attitude and willingness to work as part of a team
Responsibilities
- Responding to incoming calls, emails, and chats in a timely and professional manner
- Scheduling appointments and maintaining accurate records
- Providing direction and support to the customer service team
- Resolving customer issues and ensuring customer satisfaction
- Collaborating with other departments to ensure smooth operations
- Performing data entry and other customer support functions as needed
Benefits
- dental and health insurance
- paid time off
- a referral program
- vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
