Senior Customer Service Representative

VIXXO • Chicago, IL

20d • Hybrid

About The Position

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo. This role is for a process-oriented helper who completes tasks carefully according to guidelines while also expressing empathy to unique situations. A collaborative teammate who enjoys working with others and utilizing strong partnerships (internal and external) to achieve the best outcome. A driver who always closes the loop on communication and activities and customers know they can rely on you to follow up.

Requirements

• Minimum of 1-year experience providing excellent customer service
• Working knowledge of Microsoft Office products including Word, Outlook, and Excel

Nice To Haves

• Siebel experience a plus
• Experience with facilities maintenance is a plus.

Responsibilities

• Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
• Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
• Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed