Senior Customer Service Representative

Schneider National • Green Bay, WI

12d

About The Position

Schneider is seeking a Senior Customer Service Representative in Green Bay. The role processes and monitors customer orders, manages customer relationships, coordinates freight solicitation, and negotiates market rates. The representative monitors freight activity, identifies potential issues, analyzes service data, recommends adjustments as volumes change, and collaborates with leaders, teams, and customers.

Schneider describes an inclusive culture grounded in dignity and respect. The company seeks diversity across thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience, and background. It states that this approach supports equal access to opportunities and resources, innovation, strategic thinking, and leadership. Applicants may request reasonable accommodations during the application and hiring process consistent with the Americans with Disabilities Act (ADA).

Requirements

• High school diploma or GED.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Nice To Haves

• 1 to 2 years of customer service experience preferred.

Responsibilities

• Process and monitor customer orders.
• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends and determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.
• Coordinate freight solicitation and negotiate market rates.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program with the opportunity to earn above base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED