Senior Customer Service Rep / Manufacturing Scheduler

Eaton Corporation•Asheville, NC

10d•$86,000 - $126,000•Onsite

About The Position

Eaton’s ES AMER ARS division is currently seeking a Senior Customer Service Rep / Manufacturing Scheduler. This is an onsite role working Monday-Friday 8A-430P, at our facility in Arden, NC. The expected annual salary range for this role is $86000 - $126000 a year. The Customer Service Representative is responsible for recommending, planning, implementing, and coordinating a wide variety of order management activities while specializing in one or more of the following: Customer relations, order entry, production loading and scheduling, order flow and product warranty while meeting plant customer service objectives.

Requirements

Bachelors degree and 2+ years of scheduling experience in a manufacturing environment or Associates degree and 3+ years of scheduling experience in a manufacturing environment
Must be legally authorized to work in the United States without company sponsorship now or in the future.
Only candidates currently located within a 50- mile radius of Arden, NC (28704) will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Nice To Haves

Experience with AS400, Vista, or SAP
Managing an order to ensure on-time performance of acknowledgement, drawings, and shipments plus total quality of equipment, bills of lading, and invoices to meet customer expectations.
Prepares and maintains schedule to meet monthly billing objectives.
Knowledge of customer / field procedure, order processing flow, manufacturing
Some technical understanding of product (ATS).
Excellent computer skills MS Office (Word, PowerPoint, Excel), databases
Excellent verbal and written communication skills

Responsibilities

Establishes and maintains communication with customers and keeps abreast of customer needs and procedures. Communicates needs to other departments.
Plans, develops and schedules the manufacturing work load by coordinating customer needs, plant backlog, material and engineering requirements, manufacturing capabilities plus continuous cycle time improvements.
Monitors, controls and communicates the status of customer orders and shipping projections to promote plant credibility and maintain on-time performance.
Administers order entry, order flow, scheduling, shipping and invoicing while maintaining the proper processing of change notices.
Prepares and maintains schedules to meet monthly billing objectives. Provides commercial / technical guidance to other functions such as marketing, engineering and materials in desirable formats to support total quality effort of the plant.
Coordinates meetings with others to synch efforts, resolve difficulties and gather data to assure a high level of performance.
Administers proper customer documentation such as drawings, instruction manuals, descriptive bulletins and test reports.
Coordinates and conducts customer visits and inspections as required.
Trains and provides guidance to other order management personnel while identifying and recommending policy and procedure revisions.
Provides proper response to customer inquiries on status of orders by coordinating engineering, scheduling, materials, manufacturing, shipping and invoicing functions.
Develops accurate customer commitments by coordinating all departments involved.
Resolves commercial situations involving warranty, shipping and invoicing.
Develops alternate solutions to fill customer needs when plant cannot meet original needs.
Develops Continuous Cycle Time Improvements.
Coordinate’s efforts of marketing, engineering, materials, shipping and accounting to insure customer satisfaction.
Coordinates and conducts customer inspections, on-board approvals and customer visits.
Alerts management and other departments to the urgency of the situations.
Utilizes time management effectively to accomplish daily objectives.
Achieves customer commitments by coordinating Marketing, Manufacturing, and Materials.
Resolves commercial situations involving pricing, negotiations, scheduling, shipping, invoicing, warranty.
Coordinates resources to ensure monthly billing forecasts are met.
Coordinates resources to implement new ideas and concepts.
Promotes and implements Order Management concepts between departments.
Presents product and Customer Service presentations to customers and other company personnel.
Communicates and persuades change within Customer Service Department.
Coordinates plant efforts to ensure customer commitments are met.