SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi•Lumberton Township, NJ

10d•$18 - $18•Onsite

About The Position

This role is responsible for providing excellent customer service, processing transactions accurately, and maintaining the store's appearance. The associate will engage with customers, handle money, and contribute to the store's donation initiatives. Cross-training will be provided for growth and productivity, including stocking, merchandising, and opening/closing procedures. The position requires maintaining a clean and organized sales floor and interior/exterior of the store, as well as adhering to company policies and safety procedures.

Requirements

Must possess professional etiquette.
Must achieve 40% Round-Up transaction average every month.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability The trait of being dependable and trustworthy.
Enthusiastic Ability to bring energy to the performance of a task.
Accuracy Ability to perform work accurately and thoroughly.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking the customer, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Utilize systems, including phones and paging systems and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.