SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi•Maple Shade, NJ

8d•$18 - $18•Onsite

About The Position

This role is responsible for providing excellent customer service, processing transactions accurately, and maintaining the store's appearance. The associate will engage with customers, handle money, and promote donation initiatives. They will also receive cross-training in other areas to support individual growth and company productivity. Key duties include stocking merchandise, maintaining sales floor organization, and ensuring the interior and exterior of the store are clean and orderly. The position requires regular attendance and the ability to perform all essential duties satisfactorily.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound and timely decisions that will impact business goals and strategies.
Ability to be dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show' technique, thank customers, listen and respond to concerns, engage at the register, manage the register line, use good phone etiquette (answer within 3 rings), and provide clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.