SENIOR CUSTOMER SERVICE ASSOCIATE

Goodwill Industries of Southern New Jersey and Phi•Fieldsboro, NJ

9d•$18 - $18•Onsite

About The Position

This role is responsible for providing excellent customer service, processing transactions accurately, and maintaining the store's appearance. The associate will engage with customers, handle money, and contribute to the store's operational efficiency. Additionally, the position involves cross-training in other areas to support individual growth and company productivity. Key duties include stocking merchandise, organizing the sales floor, and ensuring a clean and welcoming environment for customers.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound decisions that will impact business goals and strategies.
The trait of being dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps (greeting, focusing on customer, maintaining store appearance, etc.).
Achieve a 40% Round-Up transaction average monthly.
Use good phone etiquette and answer within 3 rings.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.