Senior Customer Service and Rebate Processing Specialist
About The Position
Resource Innovations is seeking a highly skilled and motivated Senior Customer Service and Rebate Processing Specialist with a strong background in customer service and application processing to join our dynamic team. As an/a Senior Customer Service and Rebate Processing Specialist you will provide application processing and customer support for multiple clients throughout the nation. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Requirements
- High school diploma or equivalent
- Strong verbal and written communication
- Detail oriented, sharp memory and accuracy skills
- Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
- Proficiency with Outlook and MS support programs
- Superior organizational, prioritization, and attention to detail skills are required
- Excellent verbal and written communication skills with clients and all levels of internal employees
- Self-motivation and exceptional follow-through skills are a must
- Ability to work through difficult tasks in a professional manner
- Interest in sustainability and passionate about making a meaningful impact on the environment
Nice To Haves
- Call center experience or customer service and chat experience is a plus
Responsibilities
- Provide basic troubleshooting and recommend solutions
- Maintain electronic and hard copy filing system of applications, rebates and other supporting documents
- Communicate effectively as part of team approach with other departments in servicing customers
- Taking customer service calls in pursuit of first call resolution
- Data Entry - enter data into various database applications
- Provide customer service activities such as responding to emails and phone calls
- Provide exceptional customer service and call handling in a customer centric environment
- Safeguard confidential customer information
- May provide peer training to co-workers and job shadowing support as assigned in area of responsibility
- Other duties as assigned
Benefits
- Three weeks of paid vacation annually
- Paid holidays
- A 401(k) retirement plan with employer match
- Medical, dental and vision coverage
- Parental leave
- An employee assistance program
- Commuter benefits
- Additional supplemental offerings
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
