Senior Customer QA Engineer

SkyWater Technology Foundry, Inc.•Austin, TX

20d•Onsite

About The Position

SkyWater is hiring a Senior Customer Quality Assurance Engineer to join our dynamic team to support Wafer Services in Austin, TX. This role will serve as the primary Quality interface between SWTX Foundry and our customers, ensuring product Quality, Reliability, and Customer satisfaction throughout the manufacturing lifecycle. This role drives effective problem resolution, supports continuous improvement initiatives, and ensures compliance with customer, regulatory, and industry quality standards.

Requirements

BS in a STEM discipline or equivalent combination of education, training, and experience.
5+ years of quality engineering, semiconductor manufacturing, or customer quality experience in a regulated manufacturing environment.
Working knowledge of semiconductor wafer fabrication processes, preferably in a 200mm or 300mm fab environment.
Understanding of quality standards: ISO 9001, IATF 16949.
Experience with SPC, DOE, MSA, FMEA, CAPA, and statistical analysis methodologies.
Understanding of risk management principles and implementation of effective corrective actions.
Strong analytical and data-driven problem-solving skills using systematic approaches.
Experience auditing manufacturing or quality processes.
Excellent written and verbal communication skills demonstrated customer communication experience.
Customer-first mindset with strong interpersonal and collaboration skills.
Self-motivated with demonstrated ability to work effectively across cross-functional teams.
Ability to manage multiple priorities and projects simultaneously while meeting commitments and business objectives.
Proficiency with Microsoft Office and statistical/data analysis software such as JMP, Minitab, or equivalent.
This position requires compliance with the International Traffic in Arms Regulations (ITAR). All accepted applicants must be U.S. Persons. ITAR defines a U.S. Person as U.S. citizen, U.S. Permanent Resident, Political Asylee, or Refugee.

Nice To Haves

Experience in semiconductor foundry, specialty semiconductor, MEMS, mixed-signal, photonics, or high-reliability manufacturing environments.
Knowledge of semiconductor wafer fabrication equipment and manufacturing systems.
Certified auditor to one or more applicable standards (ISO 9001, IATF 16949).
ASQ Certified Quality Engineer (CQE), Six Sigma certification, or equivalent quality certification.
AIAG FMEA knowledge and application experience.
Experience reviewing customer quality requirements and contracts.
PMP certification or formal project management experience.
Experience supporting automotive, aerospace, defense, medical, or industrial semiconductor customers.
Experience leading customer audits and managing customer scorecards and supplier quality requirements.

Responsibilities

Serve as an internal and external customer-facing quality representative, working directly with customers to address inquiries, requests, excursions, complaints, and quality concerns.
Build strong customer relationships through responsive communication, technical expertise, and timely issue resolution.
Support and lead the Quality portion of customer QBRs
Lead customer-facing corrective action activities, including 8D responses, root cause investigations, and containment actions.
Ensure customer expectations and contractual quality requirements are consistently met.
Investigate and determine sources of potential defects related to wafer fabrication processes, technology transfers, product development, manufacturing excursions, or FARs.
Drive implementation of effective structured problem-solving techniques, 8D corrective and preventive actions (CAPA), and verify long-term effectiveness.
Utilize structured problem-solving methodologies, including 5-Why, Fishbone, FMEA, SPC, DOE, and statistical analysis techniques.
Work cross-functionally with manufacturing, process engineering, yield engineering, reliability, and operations teams to resolve customer-related issues.
Support nonconforming material review and disposition activities.
Participate in process change reviews and assess customer quality impacts.
Support transfer and development activities for customer processes within the fab.
Support and maintain compliance with SWTX quality management systems/standards: ISO 9001 and IATF 16949.
Participate in internal audits, customer audits, and external certification audits.
Maintain accountability for assigned procedures, quality documentation, and records.
Support risk management activities and implementation of quality system improvements.
Develop and communicate customer quality metrics, scorecards, trend analyses, and status reports.
Drive continuous improvement initiatives focused on defect reduction, process capability, customer satisfaction, and operational excellence.
Ensure the top Pareto Analysis items of our customer-facing metrics have activity to improve/reduce.
Demonstrate leadership in driving cross-functional quality improvement initiatives.