Senior Customer Program Manager – Lessor Markets

Standard Aero•San Antonio, TX

6d•Onsite

About The Position

Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As a Senior Customer Program Manager, you will serve as the strategic customer lead for assigned engine maintenance, repair, and overhaul (MRO) programs and key customer accounts, including customers within the aircraft and engine lessor market. In this highly customer-facing role, you will oversee complex program execution, manage long-term commercial relationships, and coordinate cross-functional teams to ensure successful performance related to cost, quality, delivery, and customer satisfaction.

Requirements

Minimum of 7 years of professional experience in aerospace, aviation, MRO, or a related technical industry.
Minimum of 5 years of experience in customer-facing program management, customer account management, operations management, or related aerospace business roles.
Experience managing complex customer programs, strategic accounts, or long-term commercial relationships in a highly matrixed operational environment.
Demonstrated experience managing program performance related to cost, quality, delivery, schedule, and customer satisfaction metrics.
Experience coordinating cross-functional teams and influencing stakeholders across Operations, Engineering, Supply Chain, Finance, and customer organizations.
Strong financial and business acumen, including experience with forecasting, cost management, profitability analysis, and operational performance metrics.
Experience presenting program performance and operational updates to senior leadership teams and executive-level customer stakeholders.
Bachelor’s degree in Business, Aviation Management, Engineering, Supply Chain, or a related field, or equivalent combination of education and experience.

Nice To Haves

Strong customer relationship management and executive communication skills.
Ability to manage multiple complex customer programs in a fast-paced operational environment.
Strong analytical, organizational, negotiation, and problem-solving abilities.
Experience supporting airline, OEM, MRO, or aircraft/engine lessor customers preferred.
Familiarity with aerospace engine MRO operations, aftermarket support, and operational performance metrics preferred.
Knowledge of aerospace commercial agreements, service contracts, and customer support processes preferred.
Demonstrated ability to influence cross-functional teams and drive program execution without direct authority.

Responsibilities

Serve as the primary strategic point of contact for assigned customer accounts, including complex and high-value MRO programs.
Manage long-term customer relationships throughout the engine maintenance lifecycle, from induction through delivery and program closeout.
Lead customer engagement activities, including program reviews, operational updates, performance discussions, and issue resolution with executive-level customer stakeholders.
Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, Finance, and other internal teams to ensure successful program execution and customer satisfaction.
Monitor and manage program performance related to cost, quality, schedule, delivery, and profitability objectives.
Support execution of customer contracts and service agreements, ensuring alignment with scope of work, pricing, schedules, and operational commitments.
Identify and communicate program risks, operational impacts, scope changes, and financial considerations to both customers and internal leadership teams.
Analyze program financial performance, including forecasting, margin considerations, cost tracking, and operational performance metrics.
Develop and maintain strong customer relationships within airline, OEM, MRO, and lessor environments.
Drive continuous improvement initiatives that enhance operational execution, customer satisfaction, and overall program performance.
Provide guidance, mentorship, and subject matter support to Customer Program Management team members and cross-functional stakeholders as needed.