Senior Customer Program Manager – Datacenter Engineering and Operations

NVIDIA•Us, CA

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We need innovative and hard-working people to help us reach our goals. We are looking for a Senior Customer Program Manager to join NVIDIA’s Datacenter Engineering & Operations Team. In this critical role, you will be the cross-section between execution and strategy, driving impactful programs and delivering measurable results across many functions of the organization. The ideal candidate will bring strong relationship management expertise, a proven project management foundation, and the ability to thrive in fast-paced environments while ensuring successful outcomes with internal collaborators. This is an opportunity to work on ground breaking technologies while influencing outcomes at scale.

Requirements

Bachelor’s in Computer Science, Engineering, or a related field, or equivalent experience.
12+ years of program/project management experience in the high-tech industry with a preferred focus on datacenter infrastructure.
You should have a history of influencing decisions and coordinating teams in a cross-functional, multinational environment.
Excellent communication, and interpersonal skills with the ability to prioritize issues and drive cross-functional alignment.

Nice To Haves

Strong leadership in matrixed collaboration, conflict resolution, and consensus-building supporting both internal and external customers.
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
Program Management certification / training is a plus.

Responsibilities

Drive Cross-Functional Execution: Provide horizontal leadership across R&D, Project Management, and Operations teams to deliver complex programs, resolve high-priority customer concerns, and ensure global alignment on objectives.
Act as a Trusted Partner to Internal R&D Customers: Build strong relationships with internal customers to understand operational and capacity needs and translate them into clear, actionable deployment and execution plans.
Own Program Communication & Visibility: Develop and present executive-level updates, dashboards, and Quarterly Business Reviews (QBRs) to communicate program health, risks, and outcomes.
Enable Strategic Alignment & Road Mapping: Facilitate customer discussions to align priorities and ensure initiatives support long-term business objectives.
Optimize Capacity & Resource Planning: Build and manage resource models to forecast demand, prevent bottlenecks, and support large-scale infrastructure deployments.
Lead Issue Management & Resolution: Intake, prioritize, and drive closure of customer-reported concerns, ensuring accountability and timely resolution across teams.