Senior Customer Onboarding Specialist
About The Position
Mudflap is seeking a Senior Customer Onboarding Specialist to support its outbound sales motion by turning newly acquired fleet customers into active, fueling customers. The role owns the first eight weeks of the customer journey, guiding fleets through onboarding, fuel-card activation, first use, and ongoing adoption. Working closely with Sales, the specialist builds relationships with fleet owners and managers, learns how their operations work, removes onboarding roadblocks, and helps customers use Mudflap successfully. The role contributes directly to growth in a consumption-based business by accelerating activation and increasing fuel usage. This position is based in Austin, Texas, on a hybrid schedule. In-office collaboration is required Tuesdays, Wednesdays, and Fridays, with remote work available Mondays and Thursdays. The posted base salary range is $100,000–$115,000, plus a target annual variable equal to 25% of base salary. Exact compensation depends on skills, experience, and other relevant factors.
Requirements
- Bachelor’s degree required.
- At least 2 years of experience owning customer onboarding, activation, or account management.
- Proven ability to manage a portfolio of 50–80 or more accounts simultaneously while staying organized and following through.
- Experience driving customers through fast onboarding cycles, removing friction, and accelerating time to first use and ongoing adoption.
- Understanding of how customer activation, product usage, and retention contribute to revenue.
- Skill in consultative customer engagement, including discovery, understanding customer operations, overcoming objections, and building trusted relationships.
- Comfort using CRM tools, customer activity data, and performance metrics to identify gaps, prioritize outreach, and drive measurable results.
- Ability to thrive in a fast-paced, evolving environment with ambitious goals, ownership, and a bias toward action.
- Comfort using AI tools in daily work.
Nice To Haves
- Experience in a high-growth B2B environment.
- Experience with consumption-based or usage-driven business models.
Responsibilities
- Own the onboarding experience for outbound-sourced fleet customers from Sales handoff through card activation, first fuel purchase, and the first eight weeks of adoption.
- Identify and remove roadblocks, coordinate across teams, and help customers begin fueling quickly.
- Build relationships with fleet owners and managers, understand their operations, educate them about Mudflap, and deliver a strong onboarding experience.
- Monitor customer activity and fuel usage, identify opportunities to increase adoption, and help fleets progress toward expected fuel volume.
- Partner with Sales to maintain momentum after handoff, communicate customer needs, and ensure a smooth transition from prospect to active customer.
- Use AI tools in daily work and experiment with ways to improve efficiency, speed, and results.
- Manage multiple accounts, prioritize work, and maintain visibility into onboarding progress, risks, and next steps.
- Identify ways to improve onboarding, reduce friction, and create repeatable workflows as the outbound business grows.
Benefits
- Commuter benefits.
- Lunches and snacks at the office.
- Competitive salary and equity.
- Multiple health benefit options.
- Responsible Time Off.
- 401(k) matching.
- Opportunities and support for career growth.
- Annual company offsite event (Mudfest).
- Collaborative, high-growth environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
