Senior Customer Manager - Demand Platforms

Mars•Chicago, IL

4d•$134,400 - $184,800

About The Position

Accelerator, a global Division of Mars Snacking, is focused on driving growth across high-potential categories and brands. It combines the scale of Mars with the agility of a start-up to accelerate the future of snacking. This role is for passionate, agile, and driven individuals with a growth mindset, working within a dynamic environment to achieve ambitious goals. The ODD Lead, Digital Commerce is responsible for leading Accelerator's On-Demand Delivery and Marketplace Commerce agenda. This includes driving strategy, execution, analytics, and performance across last-mile delivery platforms, marketplaces, and emerging commerce models. The role supports various Accelerator brands across platforms like Instacart, Amazon, DoorDash, Uber Eats, GoPuff, and DashMart. As the division evolves, this role will be crucial in building the commercial and operating capabilities needed to succeed in digital commerce. The ODD Lead will translate performance data, shopper behavior, retail media insights, and customer opportunities into scalable strategies, repeatable playbooks, and clear execution models applicable across brands, customers, and markets. This position also acts as a key liaison within the broader Mars Snacking Digital Commerce and Route-to-Market ecosystem, ensuring Accelerator adopts and shapes global best practices in areas such as On-Demand Delivery, marketplaces, digital merchandising, retail media, performance marketing, and connected commerce. The role aims to build capability by transforming successful customer programs, platform partnerships, and test-and-learn initiatives into scalable growth models and best practices.

Requirements

5+ years of experience in CPG, Sales, Digital Commerce, Shopper Marketing, Retail Media, Category Management, or a related commercial function.
2+ years of experience managing commercial strategies, customer relationships, or media execution across last-mile delivery platforms such as Instacart, DoorDash, Uber Eats, or similar partners.
Strong understanding of digital commerce growth levers, including assortment, content, search, digital shelf, retail media, promotions, loyalty, marketplace execution, and performance analytics.
Proven ability to translate data, customer insights, and platform performance into clear commercial strategies and action-oriented recommendations.
Demonstrated ability to influence outcomes across functions, seniority levels, and stakeholders without complete authority.

Nice To Haves

Experience managing retail media investments and optimization strategies that drive measurable sales, share, and conversion outcomes.
Experience developing connected commerce, digital shelf, marketplace, or omni-channel growth strategies across grocery, drug, dollar, discount, pure-play, or delivery-based retail partners.
Experience supporting or leading joint business planning, strategic customer negotiations, added-value media opportunities, and test-and-learn programs.
Experience working in a global, regional, or highly matrixed environment, with the ability to translate local market execution into scalable enterprise best practices.
Entrepreneurial mindset with the ability to thrive in fast-paced, evolving organizations and build capabilities from the ground up.

Responsibilities

Lead omni-commerce analytics, sales performance reporting, forecast attainment, share growth, and performance optimization across key digital commerce, marketplace, and last-mile delivery platforms.
Develop and execute commercial strategies across Instacart, DoorDash, Uber Eats, GoPuff, DashMart, and emerging commerce platforms to accelerate growth, improve conversion, and expand household penetration.
Co-lead digital merchandising, digital shelf, retail media, marketplace activation, and connected commerce strategies, ensuring platform execution is linked to broader brand, customer, and commercial priorities.
Build scalable playbooks, execution standards, and test-and-learn models across On-Demand Delivery, marketplaces, retail media, digital merchandising, and last-mile activation, with the ability to scale learnings across Accelerator brands and into broader Mars Digital Commerce forums.
Partner cross-functionally with Sales, Marketing, Finance, Category Leadership, Retail Media, Customer Teams, and Global Digital Commerce partners to align priorities, remove barriers, and deliver shared commercial outcomes.
Support joint business planning with strategic platform partners, including identifying added-value media opportunities, bespoke insights, commercial unlocks, and tri-party arrangements across customers, platforms, and brands.
Serve as a subject matter expert and global capability connector, bringing external platform expertise and internal Mars best practices together to shape how Accelerator wins across evolving commerce models.
Communicate complex platform, media, and performance insights to senior leaders, cutting through the noise to surface the “so what,” commercial opportunity, and recommended action.