Senior Customer Experience Specialist

Bunge•Chesterfield, MO

8d•Onsite

About The Position

The Senior Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our valued Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships and ensuring seamless order fulfillment. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

Requirements

Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
Ability to work and collaborate with cross functional teams
Demonstrated proficiency in Microsoft Office applications required.

Nice To Haves

Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
Experience in agribusiness or related industry preferred.
Experience with SAP, Salesforce & Tableau preferred.

Responsibilities

Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships.
Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.