Senior Customer Experience Associate - Wheeler Park (30 Hours / Week)

Scotiabank • City of Moncton, NB

2d • Onsite

About The Position

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
Nurturing rich, long-standing relationships
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Requirements

• Strong customer service skills
• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Experience with conducting simple sales, proactive marketing calls and providing financial advice
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Nice To Haves

• Previous banking experience is a strong asset

Responsibilities

• Act as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Nurture rich, long-standing relationships
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Benefits

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: No Education Listed