Senior Customer Engineering Manager, Majors - Texas

Cloudflare•San Francisco, CA

13d•Onsite

About The Position

At Cloudflare, we are on a mission to help build a better Internet. As the Manager of Customer Engineering, you will lead, inspire, and grow a team of high-performing, quota-carrying Customer Engineers who serve as trusted technical advisors across the entire customer lifecycle. In this role, you will partner closely with Regional Sales Leadership to execute on our technical go-to-market strategy, drive platform adoption, and ensure your team consistently delivers measurable business outcomes for enterprise clients. We are looking for an empathetic, commercially-minded engineering leader who thrives in a dynamic environment and is passionate about leveraging modern AI-augmented workflows to scale team impact.

Requirements

5+ years of experience managing, leading, or mentoring customer-facing technical teams (e.g., Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
Strong background in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
Proven track record of success in a revenue-aligned or quota-carrying organization, with deep familiarity with SaaS metrics, enterprise sales cycles, and value realization strategies.
Experience using telemetry, data, and health metrics to manage team performance, mitigate churn risks, and drive account expansion.
Exceptional executive presence and communication skills, with a proven ability to interface with C-level stakeholders and translate complex technical topics into business value.

Nice To Haves

Hands-on experience with or deep understanding of Cloudflare’s Developer Platform, specifically Workers AI, AI Gateway, and Vectorize.
Familiarity with leveraging Large Language Models (LLMs), prompt engineering, or modern automated workflows to optimize team productivity and operational efficiency.
Experience with scripting or programming languages (e.g., JavaScript, Python) to better guide your team in edge computing and API integration discussions.

Responsibilities

Team Leadership & Talent Development: Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering a culture of technical excellence, continuous learning, and strategic customer advisory.
Go-To-Market & Revenue Strategy: Partner directly with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities, ensure seamless technical execution (PoCs, architectural reviews), and drive revenue growth across both new acquisition and account expansion targets.
Lifecycle Technical Governance: Oversee the technical health, onboarding, and long-term platform adoption of your team’s account portfolio, serving as a point of escalation for complex architectural challenges or customer risk factors.
Commercial Accountability: Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones, ensuring your CEs effectively connect Cloudflare’s capabilities to executive business ROI.
Process & AI Automation Scaling: Champion the integration of internal AI tools and automated workflows across your team to reduce administrative friction (e.g., automated RFPs, sandbox provisioning), empowering CEs to maximize time spent on high-value customer engagements.
Cross-Functional Collaboration: Serve as the strategic bridge between your field team and Cloudflare’s Product, Engineering, and Customer Success organizations to advocate for customer feature requests, share competitive intelligence, and refine market positioning.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave