Senior Customer Care Specialist

Verra Mobility

About The Position

Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility. Our program is built in layers for your career growth, we want you to own it!

Requirements

High School Diploma or GED equivalent
2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
Proficiency with Windows based applications, including Office and Outlook
Minimum of 30 words per minute typing skills
Strong interpersonal skills and ability to interact with varying personalities
Must demonstrate reliability and dependability, including schedule adherence and attendance
Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

Nice To Haves

Bi-lingual (Spanish) is a plus
Bi-lingual is a plus!

Responsibilities

Provides customers with a one-stop resolution and education on products and services:
Providing account information and/or status
Solving product or service-related problems
Processing payments
Displays positive, professional and empathetic customer-focused approach
Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
Develops and maintains product, process and technical knowledge related to services
Exhibits effective communication skills tailored to the audience
Is able to document customer interactions in a clear and concise manner

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