Senior Customer AI Engineer

Bluefish AI • New York, NY

6d

About The Position

Bluefish is seeking a technically strong, customer-facing Senior Customer AI Engineer to support enterprise customers across their AI marketing efforts, from implementation and integration through optimization and expansion. The role combines account management, AI solutioning, and technical delivery.

The engineer serves as a trusted technical partner, helping customers transition from sales to account ownership, manage complex integrations, and realize measurable value from Bluefish’s AI platform. The role requires explaining APIs, data pipelines, AI-driven outcomes, and organizational challenges to both technical and non-technical stakeholders.

Bluefish builds an AI marketing platform that helps brands engage consumers on AI channels through enterprise tools for brand safety and personalized marketing experiences. The company is a globally distributed startup, with business operations based in New York City and engineering based in Berlin.

Requirements

• At least 5 years of experience in a Technical Account Manager, Senior Solutions Engineer, Senior Customer Engineer, or similar client-facing technical role.
• Hands-on experience using, connecting, and managing APIs, MCPs, A2A, data feeds, system integrations, and agentic automation.
• Hands-on experience with ETL processes, including data transformation, mapping, and extraction.
• AI and AI/ML proficiency, with the ability to explain complex technical concepts clearly to non-technical stakeholders.
• Working knowledge of databases, data management, and analytics concepts.
• Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts.
• Ability to operate in ambiguous environments and build or improve processes as the company scales.
• Exceptional written, verbal, and visual communication skills, with the ability to engage stakeholders at all levels.
• Consultative, customer-first mindset and a track record of delivering outcomes.
• Comfort working in fast-paced startup environments and collaborating cross-functionally.

Nice To Haves

• Experience in SaaS, AI, or marketing technology.

Responsibilities

• Support the technical relationship for assigned customer accounts as the primary contact for integrations, configurations, and advanced technical questions.
• Support RFP and RFI responses by developing technical sections and improving internal processes for scale and consistency.
• Guide and support customer integrations, including APIs, MCPs, data feeds, product catalogs, and other platform dependencies.
• Design and support custom technical solutions in consultation with customers, including dashboards, data exports, integrations, and bespoke agentic workflows.
• Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact.
• Collaborate with product, engineering, sales, and customer success to share customer feedback and inform roadmap priorities.
• Identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed