Senior Customer Account Specialist

Nestle Operational Services Worldwide SA•Solon, OH

2d•$81,828 - $109,823•Remote

About The Position

The Senior Customer Account Specialist (SCAS) is responsible for managing, developing, and driving category growth across key indirect customers in an assigned territory. This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with Wholesaler Customer Account Teams, Commercial Development, Sales Analyst, Shopper Marketing, Category Management, and Field Execution Teams to deliver exceptional results and drive market share gains. The organization is the Neighborhood Grocers Team (NGT), a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions. The team is the West Sr. Customer Account Specialist Team. Customers include Coborn’s, Lunds & Byerlys, Miners Super One, Knowlans/Festival, & Kowalski’s. Retailers are subject to change. Responsibilities are 'Wall-to-Wall' across all NUSA divisions and categories and are subject to change.

Requirements

Bachelor’s degree required (business-related preferred)
Minimum of 2 years of relevant sales experience is required.
Analyst and customer-facing project experience preferred
Strong ability for collaboration, courage, speed, and agility; being a productive team player.
Effective communication skills, both oral and written
Strong judgement in decision making
Good problem-solving skills
Thinks strategically
Customer service orientation.
Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint)
Ability to work in various operating systems (i.e., customer portals).
Strategic analytical skills; experience with data sources and such as Power BI, Circana, & Nielsen
Skilled in business mathematics.
Exceptional organizational and time management skills are essential.
Strong presentation and negotiation skills.
Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
Ability to create compelling, fact-based selling stories and customer plans.
Ability to resolve issues promptly and communicate potential impacts to stakeholders.

Nice To Haves

An ideal candidate is someone with at least two of three roles - an NRS role, an Analyst role, an Associate role and have experience with some level of customer interaction to showcase strong analytical, communication and interpersonal skills.

Responsibilities

Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
Maintain and manage profitable growth to drive market share gains.
Collaborate with Wholesaler CAM (s) to develop customer promotion plans for Indirect Retailers based on distribution, category trends, and promotional activities.
Partner with Category Management and Sales Analysts to transform 4Ps analytics and insights into action.
Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
Manage day-to-day responsibilities for assigned customers.
Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.
Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.
Own personal development through adoption of capability tools and participation in career development programs.
Drive category growth and meet/exceed high performance targets.
Develop critical behaviors (Ways of Winning) through robust PDP process.
Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.
Partner with CAM on forecast, trade, and events.
Actively ensure timely & effective communication with internal partners – Leaders, CAMs, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), etc… (Business Support Center – BSC, as applicable)