Senior Customer Account Specialist - Neighborhood Grocery/C&S Senior Customer Account Specialist - Neighborhood Grocery/C&S

Nestle Operational Services Worldwide SA•Solon, OH

1d•Remote

About The Position

As a member of our NGT – Sales organization, you’ll be part of the team managing product flow between Nestlé USA and one of our largest wholesale customers. In collaboration with the Corporate Account Managers, you will support assigned divisional categories by providing best-in-class data, insights, reporting, and analysis to help drive efficiency across the order-to-cash cycle. You will also support communication and coordination with downstream account managers to strengthen product pull-through from our wholesale customer to retail customers. Location can be flexible in the Eastern US.

Responsibilities

Participate in customer’s monthly product flow KPI scorecard meeting to review performance and agree on follow-up actions
Manage fill-rate communications at customer; Customer Portal management to include new item setup, discontinued items, updating product pricing and configuration changes; work with internal EDI team to identify discrepancies in customer EDI transmission affecting reporting; product allocation management; internal and external stakeholder communications.
Improve the accuracy and alignment of the top-line shipment forecast between the Customer and Nestlé.
Own category-level variance analysis (prior month vs. forecast, current month vs. forecast, quarterly and annual outlook, and year-over-year comparisons).
Escalate insights for required adjustments or material variances awareness in monthly/annual divisional rollups in the context of annual planning.
Improve the accuracy and quality of the bottom-up consumption forecast by consolidating and validating Osprey inputs from 10+ Nestlé account managers.
Develop and use exception-based analytics to manage 1,000+ SKUs and flag missing forecasts or material variances versus current year (CY) and prior year (PY).
Reconcile shipment forecast and consumption forecasts at monthly, quarterly, and annually basis across assigned categories.
Using data provided by customers at monthly meetings, develop and apply an analytical approach to manage inventory across 25+ customer locations assuring there is enough inventory to fulfill customer orders, a proper vision to how current inventory levels will impact forecasts/shipments, and reducing the amount of inventory that will expire in customer warehouses.
Proactively identify at-risk inventory within four months of expiration and partner with the customer and internal Nestlé sales teams to accelerate sell-through and minimize write-offs.
Track excess-inventory sell-through, align with the customer to pause ordering on select SKUs, and promote inter-warehouse transfers to rebalance inventory.
Ad Hoc analytics and project support as needed in support of the customer continued integrations/consolidation and or internal Nestlé cross functional requests