Customer Account Associate - Neighborhood Grocery Customer Account Associate - Neighborhood Grocery

Nestle Operational Services Worldwide SA•Solon, OH

1d•Onsite

About The Position

The Customer Account Associate is a key member of the Customer Account team, providing support to the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees systems administration to ensure smooth team operations. This role is responsible for important tactical work that will drive efficiencies within the account team(s) and NGT. The organization is the Neighborhood Grocers Team (NGT), a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions. The team is C&S – Customer Account Associate, with Wall to Wall, all Nestlé USA Divisions/Categories responsibilities. The position is based in either the Arlington or Solon offices, with travel limited to team meetings or training.

Requirements

Bachelor’s degree preferred, or 1–2 years of relevant work experience
Excellent attention to detail and accuracy
Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint)
Ability to work independently and prioritize tasks effectively
Strong communication and interpersonal skills
Strong organizational and time management skills are essential

Nice To Haves

Previous experience in an administrative or support role is preferred
Familiarity with SharePoint and other collaboration tools is a plus
Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred

Responsibilities

Deliver support to help achieve annual sales targets, drive profitable sales, and share growth
Assist Team with item setup, including entering relevant data into forms and/or systems
Manage contract data entry and updates across portals, customer forms in support of all contract/contract changes in customer systems; confirm dates, lead times, and amounts, and review details with the Account Manager
Responsible for automated customer reports (forecast details report, C&S in-full report, C&S inventory details report, impaired scorecards, invoice by item report, and C&S ‘All Items’ in distribution list)
Responsible for tracking new item set ups, big bets, other ad hoc tracking & monitoring activities
Manage sample ordering process and track sample inventory
Organize team meetings and improve efficiency and support strategy for large-scale planning and joint business initiatives
Gather ad tracking via Numerator and compile digital product and ad images
Responsible for NRS communication & activities as guided by National Account Managers (sell sheets/booking sheets, etc.)
Attend internal business meetings & customer meetings (as opportunities arise).
Assist with Ad Hoc requests (planning session deck preparation)
Own personal development through adoption of capability tools and participation in career development programs
Develop critical behaviors (Ways of Winning) through robust PDP process
Build proficiency in the C&S, NGT and (where applicable) Retailer systems, reporting tools, and core workflows to enable efficient support of the team
Apply ongoing coaching and learning to strengthen skillset and support continuous performance growth
Actively ensure timely & effective communication with internal partners – Leaders, CAMs, SCASs, Field Execution Teams (Nestlé Retail Sales & Distributor Team), etc.